Shipping policy
General Policies
- Non-Refundable Shipping Fees: All shipping fees, including return costs, are non-refundable.
- Taxes: Prices on our website exclude taxes. Any applicable sales tax will be calculated at checkout and shown on the Order Summary page.
- International Orders: Customs fees, duties, and taxes for deliveries outside Canada are the customer’s responsibility. International shipping costs and sales taxes are also non-refundable.
Shipping Details
Expedited Shipping: Typically delivered within three business days, excluding weekends. Options include two-day, next-day, or same-day delivery.
Express Shipping: Usually delivered within one to two business days, but may vary by carrier.
Standard Local Shipping:
- Delivery locally in Canada takes 3-9 business days.
Standard International Shipping:
- Delivery to the US takes 4-8 business days.
- Package tracking may have gaps of over 24 hours during transit, which is normal for longer journeys.
Order Management
- Order Changes: Orders can be canceled or modified if not yet packed or shipped. Contact us immediately at info@sooyuskin.com
- Fixing Incorrect Address: as above.
- Reshipment: We can resend the package if shipping costs are covered by you.
- Cancellation: If you choose to cancel, a 25% restocking fee will apply.
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Ready for Pickup: Orders are typically ready within 1-2 business days. During busy periods, processing may take longer.
Pickup location: 787 Warden Ave Unit 3, Scarborough, Ontario, M1L 4C2, Canada
Orders must be picked up within 7 days of receiving the “Ready for Pickup” email, or a 20% restocking fee will apply.
Cancelled Orders
If we cancel your order, we won’t charge you. You may see a temporary hold on your credit or debit card account associated with a canceled order. Your bank may have placed a temporary hold on that amount when your order was placed and will remove the temporary hold based on their policies and procedures. We cannot remove the temporary hold. Please contact your bank with any questions regarding any temporary hold. It is sometimes called an authorization hold and shows as pending in your account.
We may have canceled your order because:
* exceeded our rules for quantity limits and bulk purchases.
* an item is out of stock.
* our webpage had price and other listing errors.
* our Credit and Fraud Avoidance department needs more information.
* a carrier or shipping method was unavailable.
You’ll get an email if we canceled any part of your order, or if we need more information to process your order.
